Case Study:
From separate teams to "One Everglow"
Everglow Community Care Links Incorporated
The Situation
Everglow Community Care brought together over 30 team leaders and head office staff from across North Queensland, spanning service delivery, case management, operational support and corporate services.
While each team was performing well individually, there was an opportunity to strengthen alignment, improve cross-team collaboration, and build a stronger sense of “One Everglow” across regions and functions.
The approach
Renee designed and facilitated a highly interactive one-day workshop focused on:
- Exploring different communication styles and how these affect teamwork.
- Building a shared understanding each team’s priorities and challenges.
- Defining practical, agreed behaviours to create an enjoyable and positive workplace culture.
The session included a variety of activities to keep staff engaged and help them feel comfortable, including anonymous feedback tools, hands-on activities, small group work and whole group discussions.
The workshop created space for open and constructive discussions, where team members gained new visibility of others’ perspectives and challenges across the organisation. These discussions strengthened mutual understanding and informed useful improvements, alongside recognising and celebrating the team’s existing strengths.
The Result
By the end of the session, the team had not only reconnected, but created a shared way of working together moving forward.
Renée translated the session outcomes into two practical tools:
- A one-page visual of agreed team behaviours, aligned with Everglow’s corporate values.
- A short, clear action list with shared accountability across staff, managers and individuals.
These outputs ensured the conversation didn’t stop on the day, providing a clear foundation for ongoing collaboration.
“Renée ran a team reconnection session for over 30 of our staff across multidisciplinary teams. I received several emails from team members the next day saying how much they enjoyed the day and how much they got out of it. Everyone also commented on how they enjoyed Renée’s engaging and friendly facilitation.”
– Kim Davis, Corporate Services Manager, Everglow Community Care Links Incorporated
“The session wasn’t slideshows which can be boring. It was presented in a way that was engaging and involving.”
“It was good seeing team members from other regions. I got a lot of ideas from throwing answers around the table.”
“This was an enjoyable training session. I’m taking away a positive outlook.”
“Good outcome all round. Lots of good ideas and positive content achieved.”
– Everglow staff feedback on the team reconnection session
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