Case Study: Measuring social impact: from good news stories to evidence

PCYC Queensland

The Situation

PCYC Queensland’s Club & Culture Program was delivering strong outcomes for young First Nations people across North Queensland, improving school attendance, behaviour, health, social skills, and reducing contact with the justice system.

While staff could clearly see the difference the program was making, they needed robust, credible evidence of social impact to support ongoing funding.

PCYC’s Club & Culture Program mixes sports with other activities to promote young people’s wellbeing.

The approach

Renée designed a practical, fit-for-purpose approach to measuring social impact, tailored to PCYC’s budget, existing resources and frontline delivery.

Using an internationally recognised methodology, to ensure credible results that met funder expectations, Renée:

  • Facilitated interactive workshops with staff to clearly define and validate outcomes for all stakeholders.
  • Developed a detailed, long-term plan to measure social impact, including priority outcomes to measure first.
  • Strengthened data collection tools to capture meaningful evidence of change, tailored to the age, literacy and cultural values of participants.
  • Conducted staff interviews to capture qualitative insights and deepen understanding of program impact.

Progress and Early Outcomes

The project is currently underway, with a final report in development. 

Already, PCYC has gained:

  • Greater clarity on what outcomes matter most, and how to measure them.
  • Improved tools to capture consistent, high-quality impact data.
  • A clear pathway to produce strong, rigorous evidence of social impact.

Once complete, the work will enable PCYC to confidently demonstrate their impact to funders and secure ongoing support, ensuring these positive outcomes continue for the young people who need them most.

Ready to demonstrate the real value of your work?

Let’s talk about practical ways to measure impact.

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